Crisis Management

Hills Balfour has strong experience in crisis and issues management and our staff are well trained both in dealing with emerging situations and acting as spokespeople. Hills Balfour was responsible for communication and crisis management in the UK for New York City during and post 9/11; Kenya during terrorist attacks and political riots; Air Seychelles’ plane hijacking in 2002; Trailfinders during the 2004 tsunami; and both Bermuda and Florida during hurricane seasons. We provide day-to-day crisis management services to assist all our clients and the team is on hand 24/7 to handle any crisis situations. Hills Balfour also provides lobbying services, representing and supporting the causes that are important to our clients.

Our crisis management services include:

• Crisis management planning
• Liaison with media
• Liaison with Foreign and Commonwealth Offices (FCO)
• Liaison with other key bodies
• Media training
• Consumer helpline handling