Gemma has 19 years experience working within the travel industry, having started her career after graduating university with a BA (Hons) in Media Writing. Gemma first gained experience in the industry by working as a sales agent before moving into a product role at First Choice Holidays. From there she moved to Kuoni to work within the contracting department, before moving to BA Holidays in a similar role.
Gemma gained 5 years experience in agency life by working at Global Travel Marketing promoting St. Pete/Clearwater and Washington, DC through various initiatives direct to the consumer and through trade partnerships.
Gemma joined MMGY Hills Balfour in 2021 to head up the NYC & Company account. She is responsible for the strategic planning and management of this account, while also overseeing and supporting her team of reports who look after clients such as Mauritius, Santa Monica, Quebec & Rwanda.